References: others

Baker, A. C., Jensen, P. J., & Kolb, D. A. (2002). Conversational learning: An experiential approach to knowledge creation. Westport, CT: Quorum Books. |book|Others 

Spender, J.-C. (1992). Limits to learning from the West: How Western management advice may prove limited in Eastern Europe. International Executive, 34(5), 389-410. |article|Others

Lado, A. A., & Wilson, M. C. (1994). Human resource systems and sustained competitive advantage: A competency-based perspective. Academy of Management Review, 19(4), 699-727. |article|Others HRM

Schuler, R. S., & Jackson, S. E. (1987). Linking competitive strategies with human resource management practices. Academy of Management Executive, 1(3), 207-219. |article|Others HRM

Snell, S. A. (1992). Control theory in strategic human resource management: The mediating effect of administrative information. Academy of Management Journal, 35, 292-327. |article|Others HRM

Cohen, L., Manion, L., & Morrison, K. (2000). Research methods in education. 5th. ed. London: Routledge Falmer. |book|Others Methodology

Merriam, S. B. (1988). Case study research in education. San Francisco: Jossey Bass. |book|Others Methodology

Yin, R. K. (1984). Case study research: Design and methods. Beverly Hills: Sage Publications. |book|Others Methodology

Sturman, A. (1999). Case study methods. In J. P. Keeves & G. Lakomski (Eds.), Issues in educational research (pp. 103-112). Oxford: Elsevier Science. |chapter|Others Methodology

Earl, M. J. (1989). Management strategies for information technology. London: Prentice-Hall. |book|Others MIS KMTech

Scott Morton, M. (Ed.) (1991). The corporation of the 1990s: Information technology and organizational transformation. New York: Oxford University Press. |book|Others MIS KMTech

Turban, E., McLean, E., & Wetherbe, J. (2002). Information technology for management: Transforming business in the digital economy. New York: John Wiley & Sons. |book|Others MIS KMTech

Patricia Seybold Group (2004). An executive's guide to CRM: How to evaluate CRM alternatives by functionality, architecture, & analytics. Boston, MA: Author. |report|Others Mkt