KM professional| KM roles | CKO | KM professional | K manager | K worker | --Al-Hawamdeh, 2003, KM: Cultivating K Professionals--
Competencies and skills set of knowledge professionals
- Leadership and management skills
- able to devise strategies
- motivates workers and encourages KM practices
- promotes knowledge sharing
- manages internal and external knowledge resources
- analyses trends and provide directions
- Information skills
- information seeking and needs assessment
- information acquisition
- information organization
- information evaluation and filtering
- information synthesis
- information packaging
- information visualization
- IT skills
- familiarity with IT and KM tools
- good knowledge of in-house KM tools
- good knowledge of emerging technologies and likely impact on the organization
- Communication skills
- ability to interact with knowledge workers and management
- ability to communicate clearly in oral and written form
- ability to persuade and convince
- good listener and connector
- Analytical skills
- understands business process
- exhibits and promotes systems thinking
- able to visualize complex environment
- able to think logically
- able to relate to the organizational business objectives
- Personal characteristics
- proactive and responsive
- creative and innovative
- friendly and sensitive
- self-confident and pleasant personality
- patient and flexible
- diverse subject background
--Abell, 2000, in Chen, Chiu and Fan, 2002--
TFPL's list of skills of a knowledge worker:
- KM-enabling skills and competencies
- business process identification and analysis
- understanding the value, context, and dynamics of knowledge and information
- knowledge mapping and flows
- change management
- leveraging information and communication technology to create KM enablers
- an understanding of support and facilitation of communities and teams
- project management
- information structure and architecture
- document and information management and workflows
- understanding of information management principles
- understanding of the publishing process
- understanding of technological opportunities
- organizational skills and competencies
- core competency building
- continuing professional and technical education and training
- business, sector, and work experiences
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