KM practice | KM practice | [KM Implementation] | References: KM practice Topics Authors [[include:AuthorsKMPractice]] --05.08.31-- Smith and McKeen, 2003, KM in Organizations: The State of Current Practice - Developing client-centered KM: knowledge about customers, services for customers
- Improving processes with knowledge: document experiences (lessons learned), collect cases (best practices), assist decision, automate processes
- Developing CoPs/special interest groups/guilds: groups for knowledge development, knowledge application, facilitating roles
- Developing new measures: distinction between value creation and realization
- Developing KM processes: collect, identify, create, use, recycle, leverage knowledge
- collaboration
- content management
- Using new tools and methodologies for KM: implementing technology
- Developing knowledge products: sell knowledge
Bennet and Porter, 2003, Department of the Navy - Change strategy
- creating a shared vision
- building the business case
- demonstrating leadership commitment
- facilitating a common understanding
- setting limits (provide focus)
- sharing new ideas, words, behaviors
- identifying the strategic approach
- developing the infrastructure
- measuring and incentivizing
- providing tools
- promoting learning
- visioning an ever greater future
Oriel, 2003, Dow Chemical - Intellectual capital management
- 50+ intellectual capital managers, 60+ intellectual property attorneys
- managing portfolio of patents
Wolford and Kwiecien, 2003, Ford Motor Company - Best Practice Replication (eBPR): replicating better ways of doing business accross the enterprise
- intranet that collects, distributes, and tracks value
- managed within IT and e-Business Infrastructure organization
- process licensed to Nabisco, Royal Dutch Shell, Kraft Foods
- deployed in more than 20 countries, experiences about 6000 replications a year on 2800 practices, 25 communities
- born from RAPID (Rapid Actions for Process Improvement Deployment) methodology and Manual Best Practices Process
- explore an issue and come up with recommendations that can be rapidly implemented
- workshop format
- geared towards process improvement, at first, then to other realms (new campaigns in marketing)
- in essence, knowledge sharing; but also training, as below
- includes video; mimics e-learning, when explaining practices
- sharing is focused on communities
- includes people responsible for the practice (finding expertise)
Kelly and Bauer, 2003, Cisco Systems - e-learning that delivers measurable business impact
- broad definition of e-learning (not e-training), almost amounting to KM (their claim)
- includes video, simulations, and on-site tutoring; even more, includes a wide variety of resources and formats
- content development: Training Coalitions, involving engineering, marketing, sales force (collaboration)
DeTore and Balliet-Milholland, 2003, Swiss Re - Cognitive approach, knowledge-based problem solving. Three strategies
- Knowledge Work strategy - alignment
- attracting best talent and developing their expertise
- R&D: actuaries, statisticians, epidemiologists, medical doctors, etc.
- competitive intelligence: predict, understand, and respond to competitive moves
- knowledge architecture, multidisciplinary teams, multiple information sources
- Knowledge Product strategy - technology
- knowledge-based systems. Capture knowledge from many teams and distribute it to employees and clients. Sell to other companies
- Life Mortality System: automated tool to develop new insurance products
- simulates millions of underwriting, pricing and marketing scenarios, assess nearly 270 million risk factor combinations
- Underwriting Services Dept.: from a paper-based underwriting manual to a technological system plus highly adaptable service-oriented team
- Intellectual Property strategy - law
- uses patents, trademarks and copyrights to protect knowledge assets
Conway, 2003, Microsoft Consulting Services - KM system implementation
- virtual environment (online community setting)
- connects people, organizes information, solves problems
- not only CoPs, but also peer-to-peer, persistent conversations, expert finding
- library (repository function)
- collects content, reuses content, finds content
- includes customer and business intelligence
- processes to bind the two (e.g. submit or find content, reward and recognition programs, community leadership)
Falk, 2005, Accenture - Knowledge Xchange (KX): organization-wide intranet portal as a single gateway to the internal knowledge repository
- KM system, mainly a knowledge repository
- contains proposals, client deliverables, methodologies, white papers, links to external info, project plans, links to experts
- includes expertise directory
- includes communities of interest
- includes on-line courses
Hasanali, 2005, American Productivity & Quality Center (APQC) - Knowledge Sharing Network: web site for members, making all APQC's content available
- includes content management and portal software
- all content that was previously sold was put available for members
Knechtli, 2005, Asea Brown Bovery (ABB) - Online Conferencing Service: IBM's Lotus Sametime
- talk to other people online, personalized lists of team members, online meetings, collaborate online on document, presentation, design
- eMeeting Center: IBM's Lotus Team Workplace
- web-based collaborative team workspace, for realtime communication and collaboration
Kumar, 2005, Cable & Wireless India - Phoenix Portal: enterprise knowledge portal
- document management system
- collaboration platform: Microsoft's SharePoint
- includes communities of practice, best practices repository, and reusable content
- personalization: Microsoft's Digital Dashboard for displaying info
- NetMeeting Server for collaboration
Kannan, Aulbur, and Haas, 2005, DaimlerChrysler - CoPs for business process improvement and managing complexity
- organized according to knowledge area or domain
- Engineering Book of Knowledge (EBoK): repositories of core knowledge
- best practices, lessons learned, yellow pages
- IT solution for enabling CoPs
- knoweldge-based engineering solutions: knowledge sharing and transfer
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