KM competence| KM competence | KM practice | KM activities |
| KM roles | CKO | KM professional | K manager | K worker |
| competence | expertise |
--05.08.31--
Started collecting examples of KM initiatives. It
seems that a list of typical KM activities will help sort out KM
competencies.
--05.08.27-- Todd and Southon, 2001, Educating for a KM Future
Understandings:
- Knowledge about knowledge
- nature of knowledge
- creation of human knowing
- how people acquire knowledge
- typologies of knowledge
- knowledge dissemination
- knowledge utilization
- knowledge trends: globalization, convergence
- People
- needs analysis
- group and organizational dynamics
- psychology of people in groups
- strategies for creating a knowledge sharing culture
- ways people learn, think, absorb ideas
- learning styles
- cognitive science understanding
- understanding how people share information
- Organization
- understanding of organizational culture
- structure, politics and needs of organization
- business products and services
- role of knowledge in the organization
- teh external market and competitive advantage
- understanding how organizations work: purpose, function, vision, mission
- cost benefits of KM
- value of knowledge to the organization
- understanding customer requirements
- Information
- information management principles
- information management systems
- indexes and catalogues
- understanding how information is utilized
- systhesis of information
- holistic view of information theory
- how to integrate knowledge and information into management systems
- Technology
- system specifications and applications
- understanding the Internet as a golbal, networked information infrastruture
- search engine algorithms
- understanding impact of technology on the organization
- data mining
Skills for KM
- People skills
- team work
- sharing skills
- perseverance
- motivation
- ability to co-operate with other kinds of professionals
- networking skills
- interview skills
- alliances building
- advocacy
- building trust relationships
- communication skills
- conflict resolution and negociation
- Cognitive skills
- thinking skills
- analytical skills
- synthesis
- judgement
- evaluation
- ability to define the scope
- oral and written communication
- presentation skills
- Management skills
- change management
- research and research management
- project management
- database management
- human resources management
- Organization and business skills
- marketing
- view bigger picture
- policy formulation
- business acumen
- able to link outcomes to organization
- vision
- crystal ball gazing
- Information processing skills
- packaging
- recording
- methods of storage and retrieval
- organizing
- distributing
- content management
- cataloguing and classifying
- Information technology skills
- data base design
- information systems
- web publishing
- internet publishing
- use of groupware software
- computer software skills
--05.08.27-- Al-Hawamdeh, 2003, Cultivating Knowledge Professionals
- Leadership and management skills
- able to devise strategies
- motivates knowledge workers and encourages KM practices
- promotes knowledge sharing
- manages internal and external knowledge resources
- analyzes trends and provide directions
- Information skills
- information seeking and needs
- information acquisition
- information organization
- information evaluation and filtering
- information synthesis
- information packaging
- information visualization
- IT skills
- familiarity with IT and KM tools
- good knowledge of in-house KM tools
- good knowledge of emerging technologies and likely impact on the organization
- Communication skills
- ability to interact with knowledge workers and management
- ability to communicate clearly in oral and written form
- ability to persuade and convince
- good listener and connector
- Personal characteristics
- proactive and responsive
- creative and innovative
- friendly and sensitive
- self-confident and pleasant personality
- patient and flexible
- diverse subject background
- Analytical skills
- understands business processes
- exhibits and promotes systems thinking
- able to visualize complex environment
- able to think logically
- able to relate to the organizational business objectives
--05.08.24-- Vorbeck and Finke, 2001, Motivation and Competence for KM
Although
they recognize the existence of specific KM roles, they focus on basic
competence, directed toward all workers. The idea is that KM should not
create extra positions. Also, they believe KM work should be integrated
into normal work seamlessly. They emphasize the role of HRM in
generating both motivation and competence for KM.
KM competence is organized around four generic KM tasks:
- Create knowledge
- ability to learn: individual experience (?), connect ideas, connect other topics
- communication: share information, express ideas, listening,
verbal, written expression, awareness of rules and processes of
interaction
- store knowledge
- effective storage strategies: abstract thinking, focus on the substantial, use of indices and signals, use of media
- distribute knowledge
- awareness of the value of KM: corporate identity (?), common understanding (?)
- team work: team spirit, motivation and readiness to share knowledge
- apply knowledge
- application competence: command instruments and techniques, knowledge of the dominant 'information culture'
- media competence: choice of media, open mindedness and flexibility (in the case of new media)
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