KM activities| KM practice | [KM Implementation] | [Refs KM Activities] 2005-09-27
knowledge audit: "identifies owners, users, uses and key attributes of core knowledge assets."; "method of reviewing and mapping knowledge in an organisation including an analysis of knowledge needs, resources, flows, gaps, users and uses." 2005-09-01 1. Build knowledge repositories. Online libraries of electronic documents and media, organized according to predefined categories and searchable. May allow contributions from users (not only access, but publishing also). 2. Capture and codify experience/expertise. Tacit knowledge from experts or leaving employees is elicited and codified so it can be more widely used, or to protect the company against the loss of knowledge. 3. Create e-learning programs. Knowledge is codified and disseminated with the use of online training and education. 4. Organize knowledge around business processes. Knowledge capture, sharing, and use is adapted to value adding activities within business processes. 5. Implement knowledge sharing programs. Knowledge in the form of best practices, lessons learned, tips and ideas is collected and shared. Promote knowledge sharing activities 6. Nurture communities of practice. Groups of people in a related domain of interest/practice/expertise join in a semi-permanent process of discussion, problem solving, collaboration, etc. 7. Provide access to expertise. Identify and profile experts around the organization, listing previous experience, areas of expertise, and contact options. May include electronic communication options. 8. Measure intellectual capital. Assess the value of intangible assets, including human, relational and structural capital. Establish metrics for estimating the value of … 9. Deploy business intelligence systems. information systems for decision making. 10. Develop competitive intelligence. 11. Enable data mining: knowledge discovery. 12. Manage intangible assets: patents and copyright. 13. Develop a KM strategy. 14. Map organizational knowledge. Knowledge audit 15. Evaluate the impact of KM. 16. Provide technological infrastructure. 17. Adapt organizational routines and infrastructure. 18. Change organizational culture. 19. Social network analysis. 2005-08-31 what, why, how
KM, Biz, practice
- build knowledge repositories (knowledge reuse, sharing, storing)
- capturing and codifying expertise/knowledge (organizational memory?)
- map organizational knowledge (knowledge audit?)
- knowledge sharing programs (best practices, lessons learned, ideas, etc.)
- improve (facilitate?) communication (collaboration?) : too broad...
- communities of practice
- expertise location (yellow pages)(networking?)(competence management?)
- training and development, e-learning
- change culture (trust, knowledge sharing)
- reward and recognition (performance assessment? competence management?)
- build technological infrastructure (what for???)(implement KM systems?)
- manage patents
- KM strategies
- improve processes (process-oriented KM)
- corporate portals to improve knowledge access
- measure intellectual capital
- competitive intelligence (info on industry and competitors)
- business intelligence (internal IS for decision making)
- knowledge-based systems
- organizational redesign?
- space redesign?
2005-08-31
- Customer relationship
- training
- content available to customer
- online interaction and collaboration
- Process improvement
- intranet
- communities of practice
- best practices
- training
- connecting people
- Communities of practice
- Measure intellectual capital
- Knowledge processes
- collaboration
- content management
- Implement KM infra-structure, KM systems
- Enterprise portal
- knowledge repository
- communities
- training
- expertise finding
- Online conferencing
- Knowledge products and services
- e-commerce
- knowledge-based systems
- KM methodologies
- Manage intellectual capital (patents, copyright, etc.)
- Foster a knowledge-driven culture
- Training and development, e-learning
- Innovation, R&D, product development
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