CATI2005 AbstractBack to Research
Linking Knowledge Management Technologies to StrategyAndre Saito and Katsuhiro Umemoto Abstract: Although social and cultural issues are of critical importance to the success of knowledge management (KM), information and communication technologies are still regarded as a significant enabler of knowledge processes in organizations. Due to the extremely dynamic nature of the domain, however, it is very difficult for non-technologists to make sense of it. This paper provides a mapping of knowledge management technologies according to their applicability and level of integration. In addition, it establishes a link between technologies and knowledge strategy, as a way to guide their adoption and facilitate decision making. We used conceptual maps as tools to identify key concepts, to eliminate ambiguity in terminology, and to reveal their inter-relations. Also, by using maps to represent three KM sub-domains, we were able to connect them and uncover some unapparent links. The resulting map can help practitioners to deploy a KM strategy and advise on the construction of a technological infrastructure for KM initiatives. It can also provide guidance for research and development on novel KM technologies.
Keywords: knowledge management technologies, knowledge management practices, knowledge strategies, knowledge processes.
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